Write to info@petsofpaper.com. A person reads every message, and we answer within one business day.
Where is my portrait
Portraits are delivered by email, normally within 24 hours and always within 5 business days. Check your spam folder first, because that is where it usually is. If it is not there, write to us with your order number and we resend it straight away.
It does not look like my pet
Tell us what is wrong and we remake it, once, at no cost, within 14 days of delivery. Be specific: the coat is the wrong color, the eyes are wrong, there is a collar that should not be there. Those are the things we fix, and the more precise you are the better the second one comes back.
What photo should I send
Daylight. The whole face in the frame. Eyes visible and looking towards the camera. One animal per portrait.
What does not work: photos taken in the dark, from far away, from behind, or with the head turned away. We check every photo before we start, and if yours cannot make a good portrait we tell you and refund you in full rather than send you something weak.
How do I print it
Anywhere. Home printer, local print shop, online print service. The 8x10 file prints at 464 dpi and the 16x20 at 230 dpi, so the small one holds up better when you look at it from close range and the large one is made to be seen from a step or two away.
Can I get a refund
Yes, if we fail: if we cannot make your portrait, if we do not deliver it, or if the file does not work. No, once a good file has been delivered, because a file cannot be given back. The full detail is in our Refund Policy.
Can I use it on products I sell
Not without asking. The portrait is yours to print for yourself and to give as a gift. For commercial use, write to us first.